Now more than ever, HR as a function faces great challenge but also great opportunity. Many commentators have reinforced the importance of the people agenda at this time but have questioned whether HR is up to the task. HR itself has often been accused of navel gazing and now collectively worries about what it should be ‘doing differently’. During our research phase we interviewed the C-Suite on:
• What does a business want from HR – particularly at this time?
• What makes a good HR person?
• How do you develop great HR capability?
Ten years ago Dave Ulrich coined the term HR Business Partner. In his book ‘Human Resource Champions’ he described a model for restructuring the HR function into what is popularly described as the three legged stool. He described how the function could be grouped into three key areas:
• Business partners (also known as generalists or client consultants)
• Shared services (focused on the ‘back-office’ transactions)
• Center of excellence (the specialist functions such as recruitment, compensation and L&D)
Ulrich further suggested that HR professionals could add value to their business through four key roles:
Strategic Partner: Aligning HR and business strategy or ‘organisational diagnosis’
Administrative Expert: Re-engineering organisation processes or ‘shared services’
Employee Champion: Listening and responding to employees or ‘providing resources to employees’
Change Agent: Managing transformation and change or ‘ensuring capacity for change’
In order to see if anything has changed over the years in the above observations, our research team spoke to business heads from companies who have worked with us in the past. The idea was to find out what a Business Really Wants from the HR. Here are our findings:
Linking HR Strategy with Business Strategy
Leading and Managing Change Effectively
Developing Effectively Work Place Relationships
HR as an Influential Division
The Future of HR: Re-engineering the Employee Experience
Looking Beyond Traditional Turnover
Determining Key Talent & Identifying Key Competencies
Creating Development Plans & Successor Management
The above premise mirrors the driving concept of a highly acclaimed HR MasterClass which Programic Asia directs – Strategic Human Capital Management & Business Partnering is powerful 2-Day experience for Senior HR practitioners in India to discuss pressing issues and deliberate upon current and anticipated challenges of Human Capital Management. Led by an international expert, our facilitator is a recognized authority in the field of HR transformation.